William Byrd Primary Academy
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School Dinners

Our aim is to ensure as many children as possible at William Byrd receive a tasty, fresh healthy meal and these values are shared with our new provider Dolce.

Dolce and are determined to offer you and your child an excellent service, ensuring every child enjoys their meal and has the energy to study and learn in the afternoon.

They cook fresh from raw ingredients to ensure pupils get a nutrient-rich and tasty lunch experience. The menus are developed by the Dolce team of chefs in conjunction with the school and they are nutritionally analysed to ensure they surpass school food standards whilst achieving the highest possible level of uptake for school dinners.

Please click on the link below to see the Autumn Term menu:

The cost of a school dinner will be £2.15 per day (£10.75 per week). All payments are to be made online via your SchoolGrid account.

SchoolGrid Account

Dolce use a computerised ordering and payment system to ensure our children receive the meals they want and it provides a cashless system for parents. 

You will receive an email from SchoolGrid, with all of your necessary login details. By accessing your SchoolGrid account online you will be able to pre-order meals, view recipes, allergens, ingredients and make payments.

If you are having difficulties ticking the allergen information you need, please contact Customer Care and we will happily make arrangements to accommodate your child’s individual needs.

Free School Meals

Pupils in Reception to Year 2 are entitled to free school meals daily under the UIFSM scheme.  This will automatically be set up on your account as free, you will be able to use all other features as normal to select your child’s meals.  Children in Years 3 to 6, not entitled to free school meals, pay £2.15 per day. 

If you think you maybe eligible for free school meals please download and fill in the form linked below and return it to the school office.

Payments

All payments are to be made online via your SchoolGrid account.

If you are not entitled to free school meals you can a payment in the following ways:

  • Direct Debit - This will be collected from your account on or around the 1st or the 15th of each month and will work in arrears for the meals you have taken the month before. To set this up please access your SchoolGrid account - [account] - [direct debit]
    You will receive a statement two weeks before a payment is due stating the amount and the date the payment will be taken. We can not set up Direct Debits over the phone.

If you prefer not to pay by Direct debit we ask that all accounts are kept in credit. You can top your account up by:

  • Online Card Payment - A card payment can be made online through your SchoolGrid account, please log on and select [Account] - [Pay by card] where on screen prompts will assist in taking payment.
  • Telephone Card Payment - Our Customer Care team is available 8.00 am to 5.00 pm Monday to Friday to take a card payment for your account on 01942 707709. The minimum payment amount we can accept over the phone is £10.

Contact Details

If you have any questions, comments or suggestions regarding school meals, allergens, payments etc, please do not hesitate to contact Dolce Customer Care Monday to Friday 8am to 5pm, on 01942 707709 or by email to customercare@dolce.co.uk we are always happy to hear from you.

SchoolGrid is the Software provider we use. If you experience any technical issues with access to SchoolGrid, please contact SchoolGrid technical support on 01506 300310 or by email to support@schoolgrid.co.uk

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